Discussion about this post

User's avatar
meg's avatar

I was a manager at BN for about five years so if this is helpful, this is what I tell people about the process: We do have the ability to get your book if we want to, even if it's self-published, but it is a financial risk for us, because if it doesn't sell then we're literally just stuck with it forever. (We had some odd ones that had been hanging around for a decade plus. That is obviously not ideal in any way.) We do have the ability to do consignment if we want to (meaning you provide the books, we sell them through our registers, and we reimburse you for a percentage of the profit) but that's a very new process, kind of a hassle, and not every store manager is willing to do it. (It also is not cheap for the author.)

So, some tips, specifically for self-published authors or those who are with very small publishers: you need to walk into the conversation prepared. Have your book completely finished, with an ISBN, and copies ready to go. (Yes, people would email and call us all the time before the book was even done, amazingly.) Ask to speak to a manager first off, because the person answering the phone might be a college kid working part time, or someone brand new or whatever, and they might not know what the hell you're talking about. Be smart and strategic about your approach (if you're writing a travel guide to a national park in Florida, for example, maybe don't pitch it to BN stores in California, and yes, that also happened to us a lot), and for God's sake, please don't be mean to us. You're not a customer, and we're not obligated to bend over backwards for you. Please be respectful, and treat it like a business relationship (which is what it is). It is not our job to make your book successful, it's our job to make our store successful, and if we can work together to make our goals align, then that's great!! But it's a financial partnership between our store and your book, not a service that we're providing you with. (Basically: please don't yell at us. I got yelled at enough by customers. It was always so much worse when it was coming from an author.)

Events help! Word of mouth helps! Swag helps! (Within reason - always ask first.) We're understaffed and underpaid and our stores are huge, we frankly don't have time to handsell every single book, and the bulk of people coming in are looking for the bestsellers. But we work there because we *are* booksellers, and we're just as passionate about our work as the employees at the trendy and hip indie stores. Like, we're not all corporate drones or anything!! (Some of us are, lol. But not all of us.) We do have a lot of turnover (low pay, you know how it goes), but every single store also has a core group of 6-7 veteran employees, some of whom have been there for 10-20+ years, and none of us would be doing this if we didn't consider it a vocational career. (again: *very* low pay. Why else would we be here?) So we all love books, we love talking about books, and if we believe in *your* book, then we're going to advocate for it. But we also have to work within the confines of our job, and obviously we have to put the needs of our store first. So if you walk in with a good attitude, willing to work together on something that will be successful for both of us, then everything will go a lot smoother. (And we'll fight harder for your book if we like you!! Just saying!!)

Hopefully that's helpful. The other important thing I would add is that we have zero budget, and I mean ZERO, to promote or market anything. We are always more than happy to host author events, but if we can't print it in our back office, then we can't really provide you with much help in the marketing/promo side of things. And all of this is subject to the preferences of a store manager, as well. My store was very open to events and local authors, because that was important to me so I made sure it was a priority, and even after I left I know my colleagues kept that up. But some other stores don't feel the same way, so sometimes you do need to take the store's temperature, so to speak. What works in Cali doesn't work in Utah and what works in Montana definitely doesn't work in New York.

I'm sure a lot of this is also applicable to indies, particularly the parts about being strategic and realistic in your approach. But bottom line - if you go into it prepared then you're going to have a much, much easier time than if you just start calling up random stores and asking without actually knowing what you're asking for. If that makes sense.

Expand full comment
Phaedra Branom's avatar

This is helpful insight, thank you! Also, I’d take negative feedback mixed with some positive feedback over a no-comment-A any day of the week. I think the search for feedback is an indication that someone has a growth mindset, and we all know that’s a good thing!

Expand full comment
79 more comments...

No posts